Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright



  • All content appearing on this Web site is the property of:

    A Dog and Two Cats
    9 Clear Creek Rd Eminence, KY 40019

    Copyright © 2010-2013 A Dog and Two Cats. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2010-2013 A Dog and Two Cats. All rights reserved.



  • Trademarks

  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by A Dog and Two Cats. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of A Dog and Two Cats or any third party, except as expressly granted herein.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. A Dog and Two Cats and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if A Dog and Two Cats believes that customer conduct violates applicable law or is harmful to the interests of A Dog and Two Cats and its subsidiaries.



  • Privacy Policy

  • A Dog and Two Cats use of personal information that you may submit to A Dog and Two Cats through this Web site is governed by the A Dog and Two Cats Privacy Policy.



  • Shipping & Delivery

  • At this time, A Dog and Two Cats ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • Sales Tax

  • A Dog and Two Cats charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Return Policy

  • At "A Dog and Two Cats" our customers are very important to us. If for any reason you are not satisfied with a product, we will be happy to help you Return or Exchange it. Please view our policies regarding Returns and Exchanges below. All Returns and Exchanges must be received within 30 days of the purchase date.

    Returns: 
    To return a product it must be unopened, unused, NOT made to order or custom made, in resalable condition, and received within 30 days of purchase date for a refund of the cost of the product only. Please note that shipping costs are non-refundable and we do not pay for return shipping. Products returned are subject to a 10-20% restocking fee. Please email returns@NipandBones.com to obtain a Return Merchandise Authorization (RMA) number and instructions before sending us any product. Include the RMA number on the original invoice.

    Exchanges:
    To exchange a product it must be unopened, unused, NOT made to order or custom made, in resalable condition, and received within 30 days of your purchase date. Exchanges are not subject to restocking fees but we are unable to provide refunds on shipping costs. Please email info@adogandtwocats.com to inform us that you would like to exchange an item and we will help you complete your exchange.

    Damaged or Non-Operational Items:
    If you have received a damaged or non-operational item, please contact us as soon as possible via info@adogandtwocats.com. We will do our best to replace the item free of charge and shipping charges.

    Made to Order or Custom Made Items:
    If you ordered a made to order or custom made item, as indicated on the product information page, then these items are not returnable or exchangeable.

    Refunds:
    To receive a refund, items must be returned in unused and resalable condition, in the original packaging, with all information or pieces included. Refunds will only be issued once the item has been received and inspected. Shipping charges are not refundable and any restocking fees will be deducted before the refund is issued. Please allow time for your refund to appear on your credit card, banks vary on how long it takes to reflect credits.

    Return Policy Exceptions:
    We are unable to accept Returns or Exchanges on Opened Food or Treats and International Orders. All purchases on Clearance Items are final and we are unable to accept returns on these items.



  • Miscellaneous

  • SHIPPING FEES (based on merchandise amount):

    <$15             $5.95
    $15-$25         $6.95
    $25-$45         $7.95
    $45-$65        $10.95
    $65-$90        $13.95
    $90-$125      $16.95
    $124-$200     $20.99
    >$200           $24.99